This Cookie Policy explains how Reaux Health uses cookies and similar technologies on our website, what they are, what they do, and the choices you have. It supplements Section 9 of our Privacy Policy. These technologies run on our marketing website only. The patient intake flow and care portal run on a separate platform and are not covered here.
A cookie is a small text file that a website asks your browser to store on your device. The file holds a short string of letters and numbers that can identify your browser, and it may hold other information as well. When your browser later connects to a server in the same domain that set the cookie, the server can read it back. This is how a site recognizes your browser from one visit to the next, remembers the choices you have made, and understands how the site is used.
A few related technologies work alongside cookies. Local storage is a space in your browser where a site can keep small amounts of data, such as your settings or an anonymous identifier. Session replay reconstructs how a page was used, such as clicks and scrolling, so we can find and fix problems with the site. Where we use session replay, the contents of form fields and anything you type are masked, so that information is not captured.
It helps to know two distinctions. First-party cookies are set by the website you are visiting. Third-party cookies are set by another domain, usually a service the site relies on. Session cookies last only until you close your browser. Persistent cookies stay until they expire or you delete them, which is what lets a site remember a choice across visits.
When you use our website, these technologies record technical information about your visit. This includes your IP address, your general location as estimated from that IP address such as city, state, or country rather than precise GPS, your device and browser type, your operating system, and the language and settings your browser reports. It also includes information about how you use the site, such as the page that referred you, the pages you view, the links and buttons you click, how long you spend on a page, and the times you access the site. We use this information in the ways described in Section 5.
We group the cookies and similar technologies we use into three categories.
Strictly necessary cookies are required for the website to work and cannot be switched off. They support core functions such as security and remembering the cookie choices you make on this device. These are set by Webflow, which hosts the site, and by Cloudflare, which protects and speeds up the site, along with the cookie banner that records your preferences.
Analytics cookies help us understand how visitors use the website so we can improve it. We use PostHog, an analytics provider that sets first-party cookies and uses local storage to collect the information described in Section 2, such as the pages you view, the links and buttons you click, scrolling, and site performance. We may also record session replays of how pages are used, with form fields and inputs masked as described above. Our analytics run on the marketing website only, not the patient intake flow or care portal.
Preference cookies remember your settings and choices, such as your cookie preferences, so the site behaves the way you expect.
Strictly necessary and preference cookies are a mix of session cookies and short-lived persistent cookies that remember your choices on this device. Analytics identifiers are persistent and are used to recognize a returning browser over time. You can clear any of them at any time through your browser, or by opting out as described in Section 6.
We use the information these technologies collect to keep the website running and secure, to remember your preferences, to understand how the site is used, and to improve its content and performance. These technologies cover our marketing website only and are separate from the systems used for your care.
When you first visit, a banner lets you accept analytics or open Cookie Settings to choose what you allow. You can change or withdraw your choice at any time through Manage cookie settings, which reopens that panel. Analytics are on by default, and when you opt out your choice is saved on this device so we do not ask again on every visit.
Most browsers also let you block or delete cookies and clear local storage through their settings. If you delete cookies, any preferences they held are deleted too, including your opt-out choice, so you may need to set it again. Blocking strictly necessary cookies may keep parts of the site from working properly.
Some browsers and extensions send a Do Not Track or Global Privacy Control signal. Our analytics are configured to honor these. When your browser sends a DNT or GPC signal, we do not load analytics or collect information about your visit, and the cookie banner is not shown.
We may update this Cookie Policy from time to time. When we do, we will post the new version on this page.
If you have questions about this Cookie Policy or our use of cookies, you can contact our Privacy Officer:
These details are also listed in our Privacy Policy, under “Contact us and Privacy Officer.”
