This Consumer Health Data Privacy Policy (“Policy”) applies to information that constitutes Consumer Health Data under applicable state law. In the event of a conflict between our general Privacy Policy and this Policy, this Policy controls to the extent it is consistent with applicable state law.
This Policy does not apply to:
“Consumer Health Data” generally means personal information that is linked or reasonably linkable to a consumer and that identifies the consumer's past, present, or future physical or mental health status. This may include:
Including diseases, symptoms, diagnoses, prescriptions, and treatment plans.
Including weight, height, BMI, body composition, and biometric measurements.
To the extent collected during intake or treatment.
To the extent collected during intake or treatment.
Including the fact of your enrollment, the medications prescribed, and your interactions with the platform.
If used to indicate proximity to a health facility (we do not currently collect this).
The specific categories of Consumer Health Data we collect about you depend on how you interact with us, the services you use, and the choices you make.
We collect the following categories of Consumer Health Data:
| Category | Examples |
|---|---|
| Health history and intake responses | Conditions you've been diagnosed with, medications you take, allergies, family history |
| Bodily measurements | Weight, height, BMI, blood pressure, target weight goals |
| Treatment information | Prescribed medications, dose, titration history, refill schedule |
| Communications about your care | Messages with the care team, follow-up survey responses, photo updates if provided |
| Identifiers and device information | IP address, device type, browser, operating system, mobile identifiers |
| General location data | State of residence (used for provider licensing and pharmacy fulfillment eligibility) |
| Usage data | Pages viewed, features used, session duration on health-related areas of the platform |
We collect Consumer Health Data from the following sources:
We use Consumer Health Data only as needed to provide the service and as permitted by law:
We do not sell Consumer Health Data and we do not use Consumer Health Data for cross-context behavioral advertising without your consent.
We share Consumer Health Data only with parties necessary to deliver the service or as required by law:
We share Consumer Health Data with vendors that provide services on our behalf, including EMR/EHR systems, payment processors, communication tools, hosting providers, and analytics. These vendors are contractually required to protect Consumer Health Data and use it only for the purposes we authorize.
We may enable access to Consumer Health Data across our subsidiaries, affiliates, and related companies where we share common data systems or where access helps us provide our services.
We share Consumer Health Data with the licensed providers who evaluate and prescribe your treatment, and with the partner pharmacy that fulfills your prescription.
We will access, share, and preserve Consumer Health Data when we believe it is necessary to comply with applicable law or respond to valid legal process, including from law enforcement or government agencies.
For any other purpose, we share Consumer Health Data only with your separate, specific consent.
We protect Consumer Health Data with administrative, technical, and physical safeguards including:
No system is 100% secure, but we maintain protections aligned with industry standards and applicable law.
We retain Consumer Health Data only as long as necessary to:
When Consumer Health Data is no longer required, we delete or de-identify it in accordance with our data retention schedule.
Depending on your state of residence, you may have the following rights with respect to your Consumer Health Data. These rights may be subject to certain limitations under law.
To the extent we rely on your consent to collect or share your Consumer Health Data, you may withdraw that consent for any future collection or sharing.
You may ask us to confirm whether we have collected, shared, or sold your Consumer Health Data, and to receive a copy of the Consumer Health Data we have collected, shared, or sold. You may also request a list of all third parties and affiliates with whom we have shared or sold your Consumer Health Data.
You may request that we delete your Consumer Health Data. We will honor such requests except where retention is required by law (for example, prescription records that pharmacies are required to retain).
If we deny your rights request, you may appeal that decision in accordance with applicable state law.
To exercise the rights described above, contact us at privacy@reauxhealth.com with the subject line “Consumer Health Data Request,” or write to us at the mailing address in Section 13.
We may need to verify your identity before processing your request. To verify your identity, we may ask you to confirm personal information already on file. If we cannot verify your identity from information on file, we may request additional information (such as a government-issued ID), used only for verification and security purposes.
You may use an authorized agent to submit a Consumer Health Data rights request on your behalf. The authorized agent must provide written, signed permission from you. We may verify the identity of both you and the agent before processing the request.
We may update this Consumer Health Data Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. We will notify you of material changes by email or by a prominent notice on the platform.
To exercise your Consumer Health Data rights or ask questions about this policy, contact:
Reaux Health LLC
Privacy Office
privacy@reauxhealth.com
1 E Erie St, Suite 525-3120
Chicago, IL 60611
